How to sign in to your Trezor® Wallet (step-by-step)
This concise guide covers everything from initial setup at trezor.io/start to solving common Trezor® login problems, downloading Trezor Suite and Trezor Bridge, and recovering access safely.
1. Quick setup: hardware + software
Start at trezor.io/start. Follow the on-screen steps to initialize your Trezor® Hardware Wallet and generate a recovery seed. Install the Trezor Suite App for desktop or use the web Suite if preferred. If your browser prompts, install Trezor Bridge — this small helper enables communication between the device and your computer (download links appear at trezor.io/start and inside Trezor Suite).
2. Trezor® Wallet login basics
- Connect your Trezor® device by USB (or USB-C) and open Trezor Suite.
- Enter your device PIN on the hardware — never type it into a computer.
- Approve any transactions or connection prompts on the device screen.
3. Downloads & links
trezor.io/start— official setup and downloads.- Trezor Suite Download: available for Windows, macOS, and Linux on the Start page.
- Trezor Bridge Download: required on some browsers for native Suite apps — follow official prompts.
4. Troubleshooting: Trezor login not working
If you see "Error connecting Trezor account", or your device isn’t recognized:
- Confirm the USB cable and port (try a different cable and port).
- Restart Trezor Suite and, if needed, reinstall Trezor Bridge from the official site.
- Make sure your firmware is up to date — check Device > Firmware in Suite.
- Disable conflicting extensions (USB-blocking privacy extensions) or try another browser/computer.
5. Account recovery & 2FA
There is no central Trezor "account" password — device access relies on your PIN and recovery seed. If you lose a device, restore your wallet on a new Trezor® using your recovery seed. If you use an external 2FA tied to a third-party service, consult that service for reset steps; Trezor® itself does not host universal 2FA resets.
6. When the Suite App is not working / "Can't verify Trezor Wallet"
- Update Suite and Bridge to the newest versions from the official site.
- Check OS permissions (macOS may block unsigned apps; allow in Security & Privacy).
- If verification fails, confirm you're visiting the official trezor.io domain and don't follow third-party verification prompts.
7. Need more help?
Visit the Trezor Help Center for official articles and step-by-step troubleshooting. For complex errors, export logs from Trezor Suite and share them only with Trezor® support links found on the official site.
Frequently Asked Questions
- Q1: Where do I download Trezor Suite and Bridge?
- A: Always from trezor.io/start. Avoid third-party downloads.
- Q2: My Trezor® isn’t recognized — what next?
- A: Try a different USB cable/port, reinstall Bridge, update Suite, and check device firmware.
- Q3: I forgot my PIN — can I recover my wallet?
- A: The wallet can be recovered using your recovery seed on a new Trezor® device. PIN cannot be reset without seed.
- Q4: Is Trezor® compatible with mobile?
- A: Yes — Trezor Suite mobile support exists for certain devices; check official compatibility on trezor.io.
- Q5: How do I handle "Error connecting Trezor account"?
- A: Reboot, reinstall Bridge, try another computer, and consult Help Center if persistent.
- Q6: Can Trezor® support 2FA recovery?
- A: Trezor® holds your keys; 2FA for online accounts must be reset with the third-party provider.